#Fedex ground tracking customer service code
#Fedex ground tracking customer service zip

We strive to honor new delivery requests, but handling procedures may result in delays.

FedEx reserves the right to determine the mode of transport to get your shipment to its new destination as soon as possible. Our Money-Back Guarantee does not apply to rerouted shipments. Please note that rerouting is not a guaranteed service, as we are unable to physically change the original shipping label attached to the shipment. The person authorized to pick up the package will require a photo I.D. You can do so by calling Customer Service, updating the Tracking app, or using FedEx Delivery Manager.

Alternately, you can request to hold the shipment at a FedEx location for pickup instead of completing the delivery. Call Customer Service to find out if you’re eligible to change your shipment's destination. The shipment has not already been delivered.Īdditional restrictions and fees may apply when rerouting packages. The new address is not in another country. The sender has not put any restrictions on changing addresses. This option may not be available for all shipments or to all destinations.įedEx can only honor your address change request if the following conditions are true: If no one is at the address, FedEx will reattempt the delivery.įedEx may release the package in one of three ways: obtaining a signature from someone at the delivery address, acquiring a signature from a neighbor, building manager or other person at a neighboring address, or gaining authorization from the recipient to release the package without anyone present.įedEx may release the package at its destination without anyone present. It is not necessary that the person signing for the shipment is an adult. Someone at the recipient’s address may sign for the delivery. deliveries, the recipient must be 21 years of age and present government-issued photo identification. If there is no eligible recipient at the address, FedEx will reattempt the delivery. Government-issued photo identification or other identification customarily accepted by local authorities is required.

#Fedex ground tracking customer service zip

Internationally-based FedEx accounts can’t be charged, since they don’t have a valid 5-digit zip code.ĭepending on your shipment’s details, you or the recipient may be able to choose from up to four signature options, including:įedEx obtains a signature from someone at the delivery address who is at least the age of majority (no longer a minor) in the destination country. If it doesn’t match the Account Number, the cost of postage will be billed to the sender.

#Fedex ground tracking customer service code

Please note, the ShippingEasy platform is unable to verify that the Account Postal Code you enter is correct. From there, you can finish processing your shipment as usual.

If you’d like to save that account information for future use, check the Save Third Party Billing option. Fill out the required Account Number and Account Postal Code fields, then enter the third-party billing information. By default, the “Bill Shipment To” menu is set to “Sender”, so you’ll need to change it to “Third Party” to bill to a different FedEx account. After the rate appears, you’ll see another “Billing” section appear. To do so, go to the “Ready to Ship” page, choose the order that you’d like to bill to a third-party FedEx account, and fill out the “Carrier Selections” section. Yes, you can bill to a third-party account if you’ve integrated your FedEx account with ShippingEasy.